Terms of Service

These Terms of Service govern access to Squasher's website, dashboard, APIs, SDKs, integrations, hosted agent features, documentation, and related services.

By using Squasher, you agree to these terms on behalf of yourself or the organization you represent. If you use Squasher for an organization, you confirm that you have authority to bind that organization.

You are responsible for keeping account credentials, API keys, integration tokens, and team access secure. You must promptly revoke access for users or systems that should no longer use your workspace.

You are responsible for activity under your account and for making sure your users follow these terms and any policies that apply to your use of Squasher.

You keep ownership of telemetry, logs, traces, replay data, configuration, code context, incident content, and other data you submit to Squasher. You grant Squasher the rights needed to host, process, transmit, display, secure, and support that data as part of the service.

You are responsible for the legality, accuracy, and sensitivity of Customer Data. Do not send data to Squasher unless you have the rights and notices required to process it through the service.

You may not misuse Squasher, interfere with service operation, bypass rate limits or security controls, probe systems without authorization, transmit malware, or use the service for unlawful, abusive, or deceptive activity.

You may not use hosted agent, automation, or integration features to access third-party systems unless you have the right to do so and have configured the relevant credentials and permissions intentionally.

Squasher can connect to third-party services such as repositories, deployment providers, communication tools, and incident workflows. Third-party services remain governed by their own terms and availability.

Automated actions, including incident updates, status page publication, repository changes, or provider operations, should be reviewed and configured carefully. You are responsible for the permissions and guardrails you choose.

Paid plans, included usage, usage-based overages, and billing intervals are described in the Squasher dashboard or in an order form. Fees are due according to the billing terms shown when you subscribe or otherwise agreed in writing.

You are responsible for taxes, payment details, and usage generated by your workspace. We may suspend or limit access for unpaid amounts, payment failure, abuse, or risk to the service.

We may add, change, or remove features as Squasher evolves. We try to avoid breaking customer workflows without notice, but we may make immediate changes when needed for security, reliability, legal compliance, or abuse prevention.

Preview, beta, or experimental features may change quickly and may be provided with additional limits or disclaimers.

Squasher is provided on an as-is and as-available basis except where a separate written agreement says otherwise. We do not guarantee that every error, incident, security event, or outage will be detected or resolved.

To the maximum extent permitted by law, Squasher will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business opportunities.

You may stop using Squasher at any time. We may suspend or terminate access if you violate these terms, create security or operational risk, fail to pay fees, or use the service unlawfully.

After termination, we may retain or delete data according to the Privacy Policy, product retention settings, legal obligations, and any written agreement with your organization.

Questions about these terms can be sent to support@squasher.ai.

We may update these terms as the service changes. Material updates will be posted on this page or communicated through reasonable account notice.